At Wave, advising is at the center of what we do and who we are. From the late ’90s, our advising first ethos has allowed us to build a custom solution for each customer’s specific requirements compared to a catch-all offering. We work closely with our clients throughout St. Louis, investing resources and time so that we have a total understanding of their challenges and goals and can craft a personalized approach to strategic digital transformation.
Back Office Modernization
The Back Office is the core of your business. If your workflows have numerous hold-ups, the resulting productivity loss will multiply throughout your entire company. For example, let’s say a company onboards a new client in minutes but requires a long time to train a new employee or supplier. That’s a challenge because both your employees' abilities and your vendor’s products play a critical role in providing exemplary service to the customer. Therefore, if those pieces are not operating efficiently, your customer is ultimately the one who pays the price. Your Front Office can only be as capable as your Back Office, and both must be included in a strategic digital transformation.
Business Intelligence
At Wave, our proficiency includes a full understanding of your business processes as well as the technology that accurately delivers intelligent information. We know what questions to ask and can define the right information to bring clarity to questions such as:
- What happened?
- When did it happen?
- Why did it happen?
- Who was involved?
- Will it happen again?
- What will happen if we change x or y?
Data Migration
Planning is the most important portion of a migration. Every migration must have a certain amount of strategic digital transformation of the content moving from the source repository to the destination. Considerations must include mapping metadata, folder structure, search capabilities, and many other components that will enable users to find appropriate content. It is crucial that you take the time to understand the problems you are having and what is needed to resolve them.
Intelligent Information Management
It is widely understood that the modern company requires numerous sources to collect data whether it’s a ERP, CRM, HCM, or ECM. Regardless of which tool you’re using, it holds important business information and content that is imperative to the success of your business. Both companies and their clients need data from multiple places to complete assignments, and this adds additional complexity if that information is not easily attainable. The conventional route was to pull data into a central archive but this approach is not supportable long term as one tool can’t govern everything, particularly in some SMBs and enterprise companies.